Dave Mobile Help Center

Answers before checkout gets complicated.

Clear guidance on accounts, payments, order updates, invoices, downloads, and delivery, styled for the same premium shopping experience as Dave Store.

16

curated answers

3-4 days

typical delivery

2

official bank options

Track orders

Review order status, invoices, and payment updates from your account.

Open

Buyer protection

See how Dave Store keeps payments, delivery, and support transparent.

Open

Ask for a quote

Need price confirmation or bulk guidance? Send a quick request.

Open
3 answers

Account & security

6 answers

Payments & checkout

3 answers

Orders & invoices

4 answers

Delivery & downloads

AccountHow can I sign into my Dave Store account?

Sign in with your username and password from the login button at the top menu of the website.

Open account login

AccountI don't remember my password. What can I do?

Use the lost-password flow and enter your registered email or username.

Reset my password

AccountHow can I change my password?

Sign in first, then use the password settings inside your account area. If you cannot sign in, start with the reset-password flow.

PaymentHow do I pay for an order?

Basic flow:

  • Select item(s) and click Buy Now.
  • Proceed to checkout and confirm quantity.
  • Choose Bank Transfer or Card/Online Bank payment.
  • Place order and wait for email/SMS confirmation.

Card and online payments are processed via Paystack. Bank transfer orders are processed after payment confirmation.

PaymentWhat is your account number?

Please pay only to official Dave Store payment accounts:

Moniepoint

Dave's Store

5229307492

Access Bank Plc

Dave's Store

0099534858

After payment, keep your proof handy for order confirmation if requested.

PaymentWhen can I make payment?

You can pay immediately when placing your order. If price is unstable, ask a question before checkout.

PaymentCan I pay after delivery?

No. Dave Store requires full payment before shipping.

PaymentHow do I pay into your account? Can I pay with ATM card?

You can pay online with Mastercard, Visa, or Verve naira cards, or via bank transfer/deposit into official Dave Store payment accounts.

PaymentWhat is a coupon code? How do I use it?

Coupon codes provide discounts or free shipping. Enter the code in the Coupon Code box on Cart or Checkout, then click Apply Coupon.

Coupons are time-limited and may not always be available.

OrdersHow do I place an order on Dave Store?
  • Click Buy Now to add an item to cart.
  • Click Proceed to Checkout.
  • Set quantity, apply coupon if any, and choose a payment method.
  • Click Place Order to complete.

Dave Store confirms order status by email/SMS and may call for clarification if needed.

OrdersHow can I get an invoice for my order?

After payment confirmation and order processing, download your invoice from your account page. The invoice is also attached to order status emails.

OrdersHow do I know the status of my order?

Dave Store sends regular updates by email/SMS. You can also email support@davemobilestore.com.ng with your order reference.

DeliveryWhat are downloadables?

Downloadables are files attached to products or orders, such as e-books, manuals, data sheets, extra images, and terms. They become available after payment and processing.

DeliveryHow do I view downloadable files attached to my order?
  • Login to your Dave Store account.
  • Open your account menu and select Orders.
  • Go to the Downloads tab.
  • View and download available files for processed orders.

Some downloads are unlimited; others may have limits and expiry.

DeliveryDo you deliver nationwide?

Yes. Pickup is available through shipping partners across Nigeria.

Review delivery protection

DeliveryHow fast can I get my products delivered?

Typical delivery timeline is 3 to 4 days after payment, unless otherwise stated on the product page.